Hammur Blog

IT Service Blog about everything

This is the blogging from an East Kilbride IT Support company. It covers everything not just from IT but bridal stores, locksmiths and may have the occaisional bit of advice.

  • Glasgow Locksmiths

    Its late at night, your returning home.

    You put your key in the door and then try to turn. The key snaps. What do you do?

    You need to phone a Glasgow Emergency Locksmith that is trusted and has a 24 hour locksmith service.

    Our locksmith services have become one of the most highly trusted and informative companies in the business, and we provide high-end security locks to suit all of your needs. The total cost of services depends strictly on the services rendered as well as the type of equipment that is utilized. We invite you to come take advantage of our low prices in addition to the great customer service promised on every occasion. From the time of the initial call to the time it takes our technicians to get to your location is often under 1 hour. We provide a personal guarantee of our work, which ensures that we will back-up everything we do.

    We cover all of Glasgow and the surrounding towns which include the following:

    • East Kilbride,Hamilton,Motherwell,Coatbridge
    • Lanarkshire,Airdrie,bothwell,Bellshill
    • Paisley,Barrhead,Johnstone,Bridge of weir
    • We also cover Ayr, Troon, Kilmarnock, Prestwick , Saltcoats, Ardrossan, Kilwinning , Ayrshire
    • Locksmiths Service Cumbernauld , Strathclyde
    • Lock change & repair in Glasgow,East Kilbride, Erskine, Johnstone, Greenock ,Gourock, Bridge of weir  ,Inverclyde

    For residential services, more individuals are choosing to use robust door hardware, which makes a firm statement about the importance of home security. By beginning at the front door and moving into the house, it is possible to put together the best security system possible. Some may opt for intercoms and CCTV, while others may simply decide to overhaul prexisting locks with better ones. Many individuals are not aware of the fact that when a new home is in fact purchased, there is more than one set of keys out there. It becomes arduous to sit back and determine which of the individuals have a set of keys and which do not. Moreover locksmith Glasgow , it is important to never blindly trust the previous owner’s locks and keys, as there are even more people likely to have keys to the home, namely a maintenance person, a babysitter, or a neighbour.

  • How Outsourced Help Desk Services can Support your Business

    Outsourcing can solve several business problems. Along with reducing costs, it also provides a quick route to mobility management.

    IT outsourcing is a large category, and the help desk represents only a minor but essential part of it.

    The help desk is often one of the first services companies will outsource.

    Outsourcing Helpdesk frees up time for your IT staff and therefore allows them to concentrate on strategic operations and revenue-generating ideas, instead of fighting support fires.

    This allows the experts to handle customer’s issues utilising the latest technology to provide support solutions more efficiently.

    Most of the IT managers dream of turning their in-house help desk over to an outsourcing provider whereas others fear it’s the worst thing that can happen.

    The notion of unloading a significant portion of IT operations onto third-party branches fantasies of major cost savings that will boost the bottom line.

    Other top IT executives have more troubling visions of disappointing service, unhappy end users, and revolts in the IT department and intangible costs that undermine the supposed efficiencies help desk outsourcing might bring on board.

    Needs to outsource help desk services

    Unfortunately, many organization`s are lacking fully equipped help desk support solution; their budgets simply do not allow the cost.

    This often leads to overstressed and overworked IT professionals at the help desk who are fielding calls and email inquiries from employees and customers with IT issues.

    When the customer support desk becomes speechless, customers get irritated and this results in a big hit to your business.


    Outsourcing help desk support is the solution to this big problem. Outsourcing your IT help desk permits you to hire less people, and thus pay less for overall IT assistance.

    Therefore, there arises the need to outsource your help desk services to an external party, and they can bring a variety of benefits to your business from reducing costs to lightening the load for stressed employees.

    Before you say no to the plan, think over all the benefits to be received from outsourcing the required customer support operations.

    Benefits of outsourced help desk
    Available Support Increases
    Most of the companies follow a traditional work routine of nine to five. However, many of these companies need to work outside of their normal working hours.

    As customers who make online purchases sometimes have a need for immediate support.

    Therefore, having no help desk support besides regular working hours can lead to unsatisfied customers, complaints, and other headaches.

    So, outsourcing to qualified firms during non-peak hours provides 24-hour support from a real individual, not an automated response.

    Improved Response Time
    Help desk support most often includes remote access. This means taking control of a computer or account without physically being at that location, to address the issue.

    This allows faster response time to diagnose and troubleshoot problems while saving on labour, transportation, and materials.

    When help can be dispatched immediately the overall response time is improved. Employees are unproductive when they are unable to work and companies lose money with each passing minute.

    This problem is avoided with outsourced help desk support.

    Industry Experts
    Outsourcing your help desk to third-party providers will help solve the problems of your clients as they hire a top-notch team of experts with the skills to succeed in a customer service environment.

    It is always helpful to seek out a help desk company that specializes in serving your industry. So, you ensure that outsourcing is done to the best possible team of specialists.

    Reduced Costs
    Having in-house support desk operations needs higher costs and maintenance as all the telephone systems and computer support equipment must be purchased, repaired and retained, by your team of experts.

    Also, your Human Resources department is now responsible for activities such as recruiting, hiring, training and tracking the performance of all the individuals.

    By removing these stresses from both your IT and HR department, you give them the freedom to perform more important services and saving money.

    Selecting the right outsourced help desk team
    To find out whether you have selected the right team for your organization, here are some important factors that need to be considered.

    Passion for helping people
    The team you select needs to work feeling pleased about serving their customers and their needs. They should have the best interests of their customers at heart and will never make the customer feel short-changed.

    Problem solvers
    Mostly, the customer’s contact help desk support for following reasons: to ask how a product works, to follow up on a previously communicated issue, to send special instructions, and other related concerns.

    Customers hope to resolve their problems with the help desk support in a swift manner.

    Therefore, choosing a remote team of your help-desk services who have the right product knowledge and problem-solving skills can be your organization’s best assets.

    As customers get annoyed when the person supposed to be helping them appears to be lost or confused.

    Collaboration with customers
    The help desk support team needs to be able to connect with how customers are feeling about a service interruption.

    Customers appreciate if the help desk agents give sophisticated customer service with notifications and alerts.

    Consequently, your customer support team should try to treat customers as partners.

    Good communication skills
    Support agents need to be great communicators as well as good listeners. They need to resolve customer’s problem patiently and responsively.

    Technical expertise with personal touch
    Role being highly technical job, therefore, your agents need to have the necessary know-how to deliver the customer service.

    Your customers come from various background or orientation and it’s all in the hands of your help desk to make the situation less frustrating and more manageable.

    What is the cost of help desk services?
    An important question is how services are being charged. There are two distinct methods of pricing

    Per-incident pricing.
    Fixed fee pricing and in some scenarios a mixture of both.
    Per-incident pricing is a regular model and is applied as per specific support requirements, total call volumes, incident or ticket volume, projected talk times, overall support hours, service applications, SLAs and more factors which change from company to company and as per requirements. All these essentials will be utilized into formatting the actual per-incident price.

    Next, to this, outsourcing companies build a monthly incident volume as a fundamental baseline that is used to staff the service desk to have an assurance service levels and to have sufficient bandwidth to deliver usual variances.

    The decided upon monthly volume is then multiplied by the per incident charge to decide on the required base monthly fee.

    In the case of any overages beyond the monthly incident volume, the outsourcing companies apply the similar per-incident amount to the additional incidents.

    Fixed monthly pricing is most often used in combination with a devoted service desk model. The calculation is very clear-cut for this business model approach that is first and foremost based on the number of service desk resources that are committed to a particular client.

    Fixed-fee pricing with a committed model can be very accommodating from a budgeting outlook.

    However, it may be probable that a client is paying for resources that are not utilized fully at times, in particular, if volumes vary considerably in diverse seasons or when paying for the resources during weekends or after hours.

    It can also be more complicated to swiftly scale up or down reacting to major increases or the decreases in specific volume that is on average easy to manage with an applied shared or a per incident model.

    Conclusion
    Finally, outsourcing your help desk services to the right outsourcing partner is a significant decision.

    Therefore, choose the partner wisely, who will substantially add vital business value to your organization for years to come ahead.

    By proceeding through a precise plan as well as process thoughtfully and systematically, you will better understand both your service desk requirements and the capabilities of potential vendors who can meet your specifications.

  • How to Choose a Bridal Shop That’s Right for You

    Learning how to choose a bridal shop can have a big impact on your wedding dress shopping experience. You’ll want to find a wedding dress store that makes you feel comfortable and at ease while sifting through the dozens (or hundreds!) of dresses to find that perfect gown. But with so many wedding dress stores out there (seriously, there are a lot!), how do you choose a bridal shop that’s right for you?

    Here’s how to choose a bridal shop that will lead you toward your dream wedding dress.

    Ask friends and family

    If you’re on the hunt for a trustworthy wedding dress store, ask your married friends and family members where they went. Find out why they liked that particular bridal shop by asking for the inside scoop. Did they like their stylist, and why? What types of wedding dresses did the salon house? Did they make wedding dress shopping a fun, exciting experience?

    Read reviews

    Read reviews for bridal salons in Glasgow. See what real brides had to say about their experiences to help you make an informed decision on which ones you should visit. Most salons will also have information about their hours and appointment policies listed alongside their reviews, making it a one-stop shop for all the crucial information you need.

    Do your research

    Browse the latest wedding dress trends to figure out which designers you like best (and which ones are in your price range), then find out what stores in your area carry those designers. Most bridal shops have a list of the designers they carry on their websites, so it’s smart to consult that before shopping. If you have your heart set on a certain designer, and are writing off a well-reviewed, reputable bridal shop because they don’t carry that brand—still check it out! You might end up loving a dress by a designer you never expected, so give the store a chance.

    Be mindful of your budget

    Before you choose a bridal shop to visit, make sure you have a price point that you want to stick to in your head. Certain stores may not have gowns within your price range, so again, be sure to check their website or call in advance. If only some of the dresses at the store are within your budget, make sure you let your stylist know your maximum spend before trying on anything. The last thing you want is to end up modeling a gown that’s over budget, so honesty is the best policy.

    Visit multiple dress stores

    Don’t feel like you have to limit yourself to shopping at just one bridal salon, even if you found a dress you love on your first appointment. According to a WeddingWire survey 50 percent of brides visit anywhere from two to five stores. You never know what styles you’ll end up loving, and every store is different. From their selection of gowns to the bridal stylist’s advice, it’s important that you experience a few different bridal shops before deciding on a gown. If you visit a certain dress store that houses specific designers, go to a second bridal shop with a few different ones so you can try on a variety of styles and really hone in on what you want.

    Think about dress alterations

    Does the dress store you’re considering offer in-house alterations or will you have to go somewhere else to get the gown fitted? Almost every bride has to get their wedding dress adjusted, so consider whether or not in-house alterations are important to you. The upside of alterations being done on-site is that the tailors are very familiar with the specific gowns and designers that the store carries.

    Pick the right location

    Picking the right location is a must for learning how to choose a bridal shop, in that you’ll want to choose somewhere that’s accessible to you. If you buy your dress while visiting your hometown but you live across the country, that might not be the most convenient place — especially if that’s also where your alterations are being done. Because your wedding dress will have to be fitted and altered (plan for two or three dress fittings), consider a location that’s close-by.

    Find out how their process works

    How does that dress store’s shopping experience work? Do you have to call ahead to make an appointment or are walk-ins okay? Do you get the whole store to yourself or will other brides be shopping at the same time? Keep in mind that due to space constraints, some stores only allow the bride to bring a certain number of guests. Knowing this kind of information before choosing a bridal shop will make the dress shopping process that much smoother.

    Don’t stress if you leave empty-handed

    If you leave your first few appointments without buying a dress, don’t feel discouraged! You’re not alone — 50% of brides try on anywhere from three to 10 dresses before finding the one, according to a WeddingWire survey. Shopping for a wedding dress isn’t a speedy process, which is why you should start seven to eight months before your wedding (and be extra picky about how you choose a bridal shop). If you’re feeling apprehensive about a wedding gown you tried on, walk away and come back another time when you’re feeling less stressed. You want to feel amazing when you find the dress you love! And don’t worry, the stores won’t be offended if you don’t buy your dress the day you come in — they just want you to find a wedding gown that makes you feel like your best self.

  • Website maintenance – Why you need support to keep your site up and running

    Once you’ve got your shiny new website, you can’t just leave it to sit online and forget about it – just like a car, it needs maintaining to ensure that it’s performing properly.

    Even if you have an in-house technical department, it’s unlikely that their knowledge of website development, marketing, user experience and SEO is at the level required to add real value through maintenance activities.

    5 reasons you need to maintain your website

    So why can’t you just leave your website to tick along once it’s gone live? Here are 5 compelling reasons for sorting out a website maintenance package from the get-go…

    1. Security – your website and all of the data it gathers needs to remain secure at all times, in order to protect it from hackers, malware and other security risks. This isn’t just for your benefit, but for your users too – especially if you’re asking for customer details, or even more importantly, taking payments for products online. It’s not just ‘the right thing to do’ – it may also be a matter of legal compliance.

    2. Updates – from changing small but significant details to uploading new products, images, industry news and knowledge or even special offers, someone needs to be responsive, proactive and on the ball – or your website will lose value, quickly becoming dated and providing incorrect information to prospects. As your business progresses, so should your website, otherwise you’re growth and status won’t be accurately reflected on what is probably one of your primary marketing tools.

    3. SEO and search rankings – assuming your website was optimised for the search engines at the outset (and if not, you really need to ask yourself why not!), you need to keep your SEO up-to-date. User habits change as new devices, technology and knowledge are rolled out.

    Are the keywords you initially targeted still the most valuable ones? Are your new products and pages being optimised correctly? Are you meeting any new best practice guidelines released by Google?

    Even the regular updates mentioned in the point above count towards you’re SEO strategy – it’s an element of website maintenance you can’t afford to miss if you want to remain competitive.

    4. Features and functionality – user experience (UX) and user interface (UI) are at the forefront of any successful website, and when it comes to the digital arena, features can become old news pretty quickly. As new ideas and new ways of engaging users are developed, you need to stay ahead of your competitors by ensuring your website is keeping up with the changes.

    5. Backups and hosting – your website and all the information on it needs somewhere to live. Choosing the right data centre to host your website and keep it online is essential – but as your website changes and grows, you may need your hosting package adapted to suit. For example, it used to be that you could host your website on servers outside the UK providing they offered the right capacity for the amount of information and data you use/send/receive – but in more recent years, the advice has changed to hosting within the UK (for UK based businesses) for SEO, uptime and performance. Ensuring the best hosting and regular, secure data backups is another aspect of website maintenance you need to keep your eye on.

    Types of website maintenance packages

    The type of website maintenance package UK you need will depend on the type of website you have (e.g. ecommerce or brochure site), the capabilities you do or don’t have within your business and the frequency at which you envisage needing support.

    Essentially, website maintenance packages come in a variety of shapes/sizes:

    • Website maintenance
    • Hosting
    • Website maintenance and hosting
    • Ad hoc support (pay as you go)
    • Basic maintenance package (a couple of hours per month for the essentials)
    Tailored website maintenance (a package created to suit your specific requirements)

    When you’re choosing a company to help you with your website maintenance UK, ensure that you know exactly what you’re getting and what it covers.

  • Benefits of Office 365

    You’ve heard all the talk about Office 365. Your employees have been dropping hints about it. You’ve even taken a look at all the tools and features and now you’re wondering if Office 365 really is the solution for your small business. The answer is yes. Office 365 can help your employees work together in new and more efficient ways. But, Office 365 is more than just a set of tools. It’s a new way of working. Here are seven reasons small business owners should consider using Office 365.

    1. Stay up and running, no matter what happens
      Let’s face it. If your in-house system crashes or your office building is destroyed by a fire or flood, you’re stuck. You have no data, servers or website. Statistics collected in 2015 by the U.S. Institute for Business and Home Safety showed that 25% of small businesses do not reopen following a major disaster. If you send your data to the cloud, all your business documents and applications, such as email, will always available. You’ll be up and running, no matter what happens.
    2. Data security and control
      Data security in the cloud is no longer an issue. Office 365 has built-in security and continuous compliance so small businesses can focus on the right things. You always know where your data is and who has access to it. You can also remotely wipe all data if you lose your mobile device. So, go ahead and store your data safely in the cloud. Storing your data online also keeps it safe in case something happens. Imagine losing your laptop or breaking it? Thanks to 1TB of OneDrive online storage, your data is safer than ever before.
    3. You can work anywhere at anytime
      Working remotely used to mean you needed help from an IT friend or cousin to set up a Virtual Private Network (VPN) so you could access your files from the office. With Office 365, this isn’t necessary. You don’t need any special configuration or IT skills. All you need is an internet connection and you can start working. It’s that simple!
    4. Get Organised
      Meetings, email and contact management are a big part of everyday life in a small business. When you use Office 365, email, calendar and contacts are all synchronised to work together. Update a contact on your mobile phone and it will be automatically updated across all your devices. This is a really cool feature to help small businesses get the most from Office 365. You can also access the same data from any device. Save a document on your PC and continue working on it on your mobile or tablet.
    5. Predictable Monthly cost
      This one is pretty cool for small businesses. Forget about upfront costs! Office 365 has a flexible monthly billing process that lets you add or decrease the number of users to suit your needs. You’re not locked into a contract and you change plans at any time to suit your growing business needs. This kind of scalable solution might be exactly what a small business is looking for to get started in the cloud. Since you don’t have to worry about upfront costs, it will be easier to fit this solution into your monthly budget.
    6. Larger mailbox storage
      We all have this tendency to store all our email messages in our inboxes. Sometimes we try to clean it up, but we end up keeping every single email we’ve ever sent or received. With Office 365, this kind of housekeeping is behind you! You can say goodbye to that red popup that reminds you it’s time to clean up your email. Instead, say hello to 50GB of email storage space.
    7. No more licensing mess!
      Sorting out software licenses can be a real headache for a small business owner. One of your employees might be using one version, while another employee is using an upgrade of that same version. The result? You don’t know how to bring everyone up to speed so they’re all working on the same version. Office 365 includes all licensing and it can be deployed company wide. This means everyone has the same version of Microsoft Office, and all users will get upgrades at the same time.


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